Gaming should be enjoyable — not stressful. At 12vip, we want you to always play within your limits and have fun. This page has all the tools and information you need.
Online gaming is a source of entertainment for many people — but when it gets out of control, it becomes a problem. 12vip has always believed that entertainment should never come at the cost of someone's well-being.
We see Responsible Gaming not as a rule, but as a core value. With every 12vip member in mind, we have built tools to help you manage your own gaming.
Playing responsibly does not mean enjoying yourself less. It means playing smarter — staying within your budget, keeping a clear head, and treating gaming purely as entertainment.
Many families in Bangladesh face financial pressure. That is why 12vip never wants anyone to play beyond their means. Use our Responsible Gaming tools and always stay safe.
Before you start playing, decide how much you are willing to spend today. Do not go beyond that limit, no matter how much you are enjoying yourself.
Decide in advance how long you will play. Set an alarm and stop when the time is up.
Losing can be frustrating, but chasing losses by placing more bets is never the right move.
Never play under the influence of alcohol or when you're exhausted — your judgment will be impaired.
Gaming is not a way to make a living. Play if it brings you enjoyment — if it does not, take a break.
These tools are always available free of charge and can be used at any time.
Set a daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. To increase the limit you will need to wait 24 hours — but you can lower it right away.
Decide in advance how long you want to play. When the time is up, 12vip will automatically end your session. Using this feature reduces the risk of spending more time than you intended.
Automatically stops play once you have lost a set amount. This removes the risk of chasing losses in the heat of the moment. Protect your own budget.
Take a break of anywhere from 1 day to 6 weeks on your own terms. During this time you will not be able to deposit or play. You can still make withdrawals. Come back when you feel ready.
If you feel gaming is getting out of control, you can self-exclude for a period of 6 months to 5 years. During this time, your account will be fully deactivated and you will not receive any promotional emails.
View your full gaming history, deposits, withdrawals, and bonus usage at any time. Understand your own patterns and make informed decisions.
Problem gambling often develops gradually — it can be hard to notice at first. If you recognise any of the following signs in yourself, please seek help.
At the end of the month, you realize you've spent more on gaming than you intended.
You place larger bets after a loss in an attempt to recover what you've lost.
You feel irritable, restless, or preoccupied when you are unable to play.
You are hiding how much you are playing or how much you are losing from the people close to you.
Gaming is preventing you from spending time on work, studies, or family.
You are borrowing or taking out loans to fund your gaming.
Keep in Mind: These signs are not a sign of weakness — they are a signal that something is wrong. Seeking help takes courage, not shame.
Answer the following questions honestly. If you answer yes to more than 3, it is worth seeking help.
Have I spent more time or money on gaming than I planned?
Have I tried to cut back or stop gaming but been unable to?
Have I played on in a bad mood after a loss?
Has gaming caused problems in your relationships with family or friends?
Have I lied to anyone or cut other expenses to fund my gaming?
Have gaming-related thoughts affected your sleep, work, or studies?
When I win, do I place bigger bets to try to win more?
If 3 or more of your answers are "Yes", please reach out to our support team. We won't judge — we're here to help.
Reaching out for help yourself is the most courageous thing you can do. Follow the steps below.
Let our Bangla support team know via live chat. They will help you set up self-exclusion or a cooling-off period.
You can go to Account Settings to set deposit limits, session time limits, or self-exclusion directly on your own.
Consider seeking professional counselling if needed. The 12vip support team can point you in the right direction.
12vip strictly enforces an 18+ policy. We have put in place a number of measures to prevent minors from accessing our platform.
Advice for parents: Use parental control software on your device and stay aware of your child's internet activity.
Full details of our Responsible Gaming policy can be found in our Terms and Conditions- as stated therein.
Your gaming activity and personal details are completely confidential. Privacy Policy here.
12vip is always here for you. Join us for safe, enjoyable gaming and make use of our Responsible Gaming tools.